Customer Disservice - DirecTV Again

Like the title says, DirecTV has again proven itself to hold the highest standards of minimal effort in handling customer issues. Please get rid of DirecTV if you have it, or at least don't ever get it at your love bunker.

First it was the issue where a guy with almost an entire month of a court-mandated trade school course in Screwdriver Management put the dish practically in my neighbor's shower. Then, to have it moved, I would have to pay $50 (AMERICAN) because I "approved" the install by not supervising the installer's "work." Then I made the horrific mistake of - from what was implied in my call to their customer "care" office - not leg-sweeping and triangle-choking said installer to show my displeasure. So, hey, that was all my fault I guess.

Tonight we tried to order the Sandra Bullock-led movie for which she won an Oscar, "The Blind Side." DirecTV has a limited catalog of PayPerViews at any given time. TONS of movies that will show you the pink parts of people from bad families, but as for decent films? Yeah. No.

Like other times, I tried to order the movie on-line with a few button-pushes. Nothing. Tried it at another timeslot, and again, SQUAT. Went on-line to order and still got an e-quivalent of being slapped in the face with a turd-covered hand. Still NOTHING. So I had to call to tell 'em I NO LONGER WANT TO WATCH SANDRA BULLOCK PUT ON THE SOUTHERN ACCENT AND EMOTE, AND MY BILL WAS ALREADY CHARGED AND THE CAPITAL LETTERS ARE WHAT MY BRAIN IS FEELING WHEN I HAD TO CALL...

1) The bill was charged before the movie was active.
2) The phone number to talk whomever was gonna want to quit after I called was hard to find.
3) The system "was updating key records and was unavailable until tomorrow morning"

So to get the charges reversed... it was up to ME to call back. They couldn't write anything down, make a log of ways to HELP THE CUSTOMERS AND AGAIN MY BRAIN FEELS HOT.

So I told Megan at DirecTV... "Okay Megan, I'll reschedule my life because your supervisors haven't come up with a way to make a list of work items you can handle when the system comes back on-line as a courtesy to the people paying the bills there. Sound good? Oookaaaay byyy-eeeeeeeCLICK."

I know it's not Megan's fault. But unless Megan gets a verbal fart-slapping every once in a while, she'll never get her ass to mechanic's school and run her own diesel engine-rebuild shop the way she told her high school couns'lors.

DirecTV is NOT the bag of farts. It is the half-bag of Oreos & a half-pound of buttered broccoli-fueled farts themselves.

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