Customer Disservice - DirecTV & Costco

Hey, DirecTV...
When your tech installs a dish outside of my neighbor's balcony, instead of on top of the building where we said it would go...
and I have to make 3 phone calls to get it fixed...
and the 3rd person tells me there's a fee...
for the F'up of one of your employees...

and you tell me that the fee is due to a "cosmetic change" instead of one where there's no signal...

I really think you should know that I'm going to tell everyone about it.
There are other options that don't require drilling into the roof and F'ing with my relationships in the neighborhood.

If you have any problems with DirecTV, you're not alone. They are saying there's a $50 fee to move the dish... in this weather, it's almost worth it. News as news warrants.

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Hey, Costco...

A few months ago I wrote about how some of your door-greetin', customer-countin' employees dissed me a bit. Hey, we all have bad days, but that's not how I would expect to be treated at a place that I HAVE TO PAY TO SHOP AT...
and I sent that letter to the Corporate Office...
and the Corporate Office had the local manager call me...
and the local manager had moved, so his replacement called me...
and the local replacement only kinda had an idea of what was going on...
and I recounted the incident with the local manager touching on the points that...
1) Many stores are discounting prices in this economy
2) Many stores don't have greeters to pay to act like they have actual power
3) I can go to many stores where I do NOT have to pay a membership fee and be treated just as poorly

and after recounting these for the local replacement manager, Costco, you'd be happy to know that he went the "EXTRA STEP!" or "Bulk Happy Purchase!"...

and agreed with me on all points.

Fantastic. I am happy to know that you know that we BOTH know you can do a better job.

And I apologize for thinking you'd be able to do any of the following to keep me from telling everyone about what you did...
1) Refund my membership fee and allow me to keep my membership. Perhaps you can't afford it. Not a lot of pallets of Pomegranate Acai Facial Beads moving right now.
2) Throw me a half-gross of diapers. Kid's poopin' his way into a community college.
3) Upgrade me to the Gold Star Corporate Early Entry SuperLube program.
4) My own sample station... nobody but I get to eat from it.

So, just some idears. Think it over next time somebody with nothing better to do may get shut down by your front line.
Costco CANNOT have the Basic members mingling with the reeeeally old people buying more food than they can finish, but will have plenty for the wake.

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Blow Me Down

The Pacific Northwest has a broad spectrum of weather, getting both arms around - and both cheeks into - every season. Icy, snowy Springs. Sunny, drizzly Winters. Summers that last only 7 weeks but have temps in the low 100s. And the WIND, oh yes... Mother Nature's Howl.

Recently, while Wife and Son and I were in Culver City there was a really hefty wind-storm. Not a storm just by Los Angeles standards that gusted up to 18mph and threw cigarette ashes all over the back seat of the TT. The kind where, if you were walking home from the bus stop, your legs were being blown into each other and almost tripping you, and you freaked out because normally you can handle that much NightTrain on a 20minute bus ride. Also, you realized that the lights all along the block, up to the Lee SuperLiquor! bodega, were out. HEAVY BLOWIN'. (that oughtta get some more hits to the page)

Power was out for about 3 hours that night. We ordered Italian food from Ugo. It was quality bites. I highly recommend Sun-dried tomatoes and smoked mozzarella on a sammitch. The next day I was driving to work and was on Venice Blvd. A tree had been blown over in the wind, and the branches and leaves and top-half of the trunk were passed out... excuse me... flopped down into the far-left lane. A traffic cone had been placed 50 feet ahead of it to let people know, "YO... we'll get to it!"

The city of Los Angeles has red light cameras all over the place, but not enough to drive revenue from the incredible number of red-light runners (2-per, from my count). A 1-hour rain will flood the streets. The buckling roadways are ground-down and patched-over. Perfectly good comedians are getting shunned for spots at the A-clubs, while horrid hosts with barely 9 minutes of masturmaterial get half-hours on Comedy Central because of their management team. BAD, bad, bad infrastructure.

So that tree, the broken & blocking one, lay there for 2 days before somebody in a city truck came to get it. Sunny weather, clear skies, dry roads. No city utility worker available to clear the roadway. For 2 days.

Last night up on Juanita Drive & 163rd, a tree blew down and knocked power out to Juanita-like areas. The crews were up there this morning getting it handled.

4 weeks ago I had to call the city office in LA about a health inspection. I got a call back TODAY. Thank you, Los Angeles. You proved your point.



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Beggars Can't Be Choosers

FaceBook, Twitter, Blogs, MySpace, and the Taylor Swift FanFiction Forum... all of these are places for you to hang it out there. Call it "Social Networking." Call it "Vanity Web." Call it "Time Wasted." It's a self-paparazz'ing to show off what you gots to show... and it turns many of us into gawking lurkers from the privacy of our Snuggie.

You only have to give as much as you choose on these sites. You need not say everything. Better for you that you don't, unless you're trying to "create a buzz." At that point, fire away.

But do not say you're not going to be on FaceBook for a week while recovering from surgery, and then NOT tell everyone what you're going to have cut off and replaced with Stretch Armstrong doll. You can't ask for attention and then gripe about the kind of attention you get.

Follow me on Twitter at www.twitter.com/GLRules !

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Los Angeles Redux

You wanna know about LA?
You wanna get in the cage with the Beautiful Beast and throw elbows with love?
Do you have what it takes to hone your craft and watch some bimbo get a golden ticket and leapfrog over you because she's more marketable, and then she goes on the road for a year and all she can come up with is 8 new minutes on drinking?

EVERYTHING you need to know about Los Angeles in 2.5 minutes.





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Freakuency

I've taken to calling-out people doing rude and dumb things in public. Recently, at Swapper Jack's, a man's left arm crossed my face to reach for a chutney. It wasn't preceded with any sort of "Excuse me," nor a "pardon, I'm sorry, but there's one guy here who needs some mango chutney on the regular, and it ain't YOU, mang." THAT I'd-a be down fo'.

So I said, about 6 inches from his untrimmed ear:
"Do you need to get in here, sir?"

He said nothing, paused, then beat a retreat with what I can only assume is a life-changing mincemeat of mango, bell pepper, honey, and exotic spices.

Today at the Post Office - which I openly mock because I'm comfortable knowing I will NEVER work there - I was 6th in line when a chick in pig tails, yoga pants, flip-flaps, and a hoodie cut the line to ask a cage worker "Um, like, hiii, can I ask a question?"
(Cage worker was helping somebody who was rather stunned)
The cage worker said "mmmhmmm" or some sort of affirmation.

Dipshit asked "My friend left her diary here a while ago, like, do you have a Lost & Found? It was like 2 weeks ago I think?"

Okay, nobody said anything.
The problem is now everybody's issue. Because this isn't a transaction that will benefit the USPS, and will only hold everything else up, and I'll be Catholic Priest-tickled if that shit's happening when I'm in the building.

And I start to think, "Will Cage Worker take a break from the line and go look for the journal of this dipshit's dipshit friend? NOOOOO, she wouldn't. That would be like Customer Service, and the Post Office ain't that."

Well, she DID go look. For about 5minutes, which is 30minutes in Post Office time. I moved to 4th in line. Journal not found.
Dipshit in PigTails starts asking questions about "Could you look again? Are there ANY books?" and this is WAAAAAAY over the limit...
SO I SAY...

"Excuse me, excuse me? Miss, in the sweatshirt?" Now everyone's looking at me. And I will admit, I FELT VERY MUCH ALIVE.

"Um, yeeeah?"

"We're all waiting in line to do business here, your friend's journal's gone. We need to get going here, okay? Sorry."

Everyone's acting like it wasn't said, except me, Dipshirt, and Cage Worker. Dipshirt takes a second, glances around, acts all butt-hurt, sighs, and says "Thanks" to the Cage Worker and flaps-off out the branch.


YOU'RE WELCOME, WEST HOLLYWOOD POST OFFICE.

Say something. Especially when somebody's doing something wrong and it's hurting the community and if needed, you could kick their ass.

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Do Me A Flavor

The past year of living in Los Angeles has been weird. I've grown a lot as a person. I've had to learn to ask, persevere, promote, and deliver comedy in weirder situations than I've ever been in. That includes the time I did comedy in a cut-out of a wall over a bar, standing on a 12-inch ledge. And everything I've done in Tukwila.

I read a book earlier this year called "The Go Giver." My friend & helper-angel Ann turned me on to it. The premise of the story is that when you can, Help. It greatly changed the way I look at helping, being helped, and the entire WHAT Helping Is. A subtext that I picked up on is that there's a BIG BIG BIG OPRAH EGO-HUGE difference between Helping, and Imposing Your Will With Best Intentions.

Somebody offering to swing a hammer to erect your weekend bone-shed, that's a Helper. They are there to help you get Your thing done.

Somebody bringing a set of blue-prints and one shovel and asking you "Why are you doing it that way? Shouldn't the drain be in the middle of the floor? Are these walls sound-proof? What grade are the leather restraints?" That's a NiceHole. They are coming to help you get things done the way they would like them to be done.

And if you question their intention, up their own ass they go, pursing their lips and saying "Well...
I WAS ONLY TRYING TO HELP."

Would you let somebody pay for your groceries for a month?
If it meant they got to do all the shopping, also?

Would you let somebody buy you a car?
If it meant they chose it, but you had to gas and insure it?

Would you let somebody get you a job that paid pretty well?
If it meant you didn't know what the job entailed?

I believe deeply in helping somebody when you can, simply because you can. It just MIGHT put you out, but you can handle it. Not talkin' kidney-donation, or even any kind of organ trade.
But never, ever helping somebody "on your terms." There is help, then there is Politicking.

Nobody elected you to be a Friend.

Give. Or Get. Graciously.

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The Best Thing I Ever Ate

There's a show on the Food Network, a.k.a. Fat-E! (I love the Food Network), called "The Best Thing I Ever Ate."

The best meal I ever ate was at Café Juanita in Kirkland, WA. The head chef, Holly Smith, is going to be on Food Net's "The Next Iron Chef." Well-deserved.

A few years ago we went there for Alicia's birthday dinner. It was a 5-minute walk from home, so the wine wasn't going to be a factor. Sweet.

When I go out to eat, I try to order something I cannot come close to making at home. Usually I order the healthiest thing on the menu, but if we're going white-tablecloth and I've gone so far as to wear a shirt with buttons on it... well... let's order-up.

So I ordered the Milk-Braised Wild Boar. Not something I was planning on ever working over in the crock-pot, so let's see what's-what with a Crazy Pig.
AMAZED by it.
Tender. Perfectly seasoned. It's the only thing I ever ate where I thought... "This needs absolutely nothing. It is perfect." It was a hand-sized piece of tenderloin luxuriating in a shallow pool of savory cream. It fell apart with a look. Unbelievable.

The other best thing I ever ate were my wife's Pecan Chocolate cookies she made last year while I was off in Las Vegas doing comedy for 10 days. She froze some for me in case I wasn't able to gain a full 10 pounds over the holidays, being on the road. Thems were THA BIZ.

So there you go. Thought I'd share that with you.
The worst thing I ever ate was crow, and some humble pie. Never did like the taste of it.

Then again, for a free-range animal, crow tastes like garbage.

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