Customer Disservice - DirecTV & Costco

Hey, DirecTV...
When your tech installs a dish outside of my neighbor's balcony, instead of on top of the building where we said it would go...
and I have to make 3 phone calls to get it fixed...
and the 3rd person tells me there's a fee...
for the F'up of one of your employees...

and you tell me that the fee is due to a "cosmetic change" instead of one where there's no signal...

I really think you should know that I'm going to tell everyone about it.
There are other options that don't require drilling into the roof and F'ing with my relationships in the neighborhood.

If you have any problems with DirecTV, you're not alone. They are saying there's a $50 fee to move the dish... in this weather, it's almost worth it. News as news warrants.

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Hey, Costco...

A few months ago I wrote about how some of your door-greetin', customer-countin' employees dissed me a bit. Hey, we all have bad days, but that's not how I would expect to be treated at a place that I HAVE TO PAY TO SHOP AT...
and I sent that letter to the Corporate Office...
and the Corporate Office had the local manager call me...
and the local manager had moved, so his replacement called me...
and the local replacement only kinda had an idea of what was going on...
and I recounted the incident with the local manager touching on the points that...
1) Many stores are discounting prices in this economy
2) Many stores don't have greeters to pay to act like they have actual power
3) I can go to many stores where I do NOT have to pay a membership fee and be treated just as poorly

and after recounting these for the local replacement manager, Costco, you'd be happy to know that he went the "EXTRA STEP!" or "Bulk Happy Purchase!"...

and agreed with me on all points.

Fantastic. I am happy to know that you know that we BOTH know you can do a better job.

And I apologize for thinking you'd be able to do any of the following to keep me from telling everyone about what you did...
1) Refund my membership fee and allow me to keep my membership. Perhaps you can't afford it. Not a lot of pallets of Pomegranate Acai Facial Beads moving right now.
2) Throw me a half-gross of diapers. Kid's poopin' his way into a community college.
3) Upgrade me to the Gold Star Corporate Early Entry SuperLube program.
4) My own sample station... nobody but I get to eat from it.

So, just some idears. Think it over next time somebody with nothing better to do may get shut down by your front line.
Costco CANNOT have the Basic members mingling with the reeeeally old people buying more food than they can finish, but will have plenty for the wake.

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