Customer Disservice - DirecTV & Costco

Hey, DirecTV...
When your tech installs a dish outside of my neighbor's balcony, instead of on top of the building where we said it would go...
and I have to make 3 phone calls to get it fixed...
and the 3rd person tells me there's a fee...
for the F'up of one of your employees...

and you tell me that the fee is due to a "cosmetic change" instead of one where there's no signal...

I really think you should know that I'm going to tell everyone about it.
There are other options that don't require drilling into the roof and F'ing with my relationships in the neighborhood.

If you have any problems with DirecTV, you're not alone. They are saying there's a $50 fee to move the dish... in this weather, it's almost worth it. News as news warrants.

==========
Hey, Costco...

A few months ago I wrote about how some of your door-greetin', customer-countin' employees dissed me a bit. Hey, we all have bad days, but that's not how I would expect to be treated at a place that I HAVE TO PAY TO SHOP AT...
and I sent that letter to the Corporate Office...
and the Corporate Office had the local manager call me...
and the local manager had moved, so his replacement called me...
and the local replacement only kinda had an idea of what was going on...
and I recounted the incident with the local manager touching on the points that...
1) Many stores are discounting prices in this economy
2) Many stores don't have greeters to pay to act like they have actual power
3) I can go to many stores where I do NOT have to pay a membership fee and be treated just as poorly

and after recounting these for the local replacement manager, Costco, you'd be happy to know that he went the "EXTRA STEP!" or "Bulk Happy Purchase!"...

and agreed with me on all points.

Fantastic. I am happy to know that you know that we BOTH know you can do a better job.

And I apologize for thinking you'd be able to do any of the following to keep me from telling everyone about what you did...
1) Refund my membership fee and allow me to keep my membership. Perhaps you can't afford it. Not a lot of pallets of Pomegranate Acai Facial Beads moving right now.
2) Throw me a half-gross of diapers. Kid's poopin' his way into a community college.
3) Upgrade me to the Gold Star Corporate Early Entry SuperLube program.
4) My own sample station... nobody but I get to eat from it.

So, just some idears. Think it over next time somebody with nothing better to do may get shut down by your front line.
Costco CANNOT have the Basic members mingling with the reeeeally old people buying more food than they can finish, but will have plenty for the wake.

===================
Take Me Home

My Blog About My Dad

Blow Me Down

The Pacific Northwest has a broad spectrum of weather, getting both arms around - and both cheeks into - every season. Icy, snowy Springs. Sunny, drizzly Winters. Summers that last only 7 weeks but have temps in the low 100s. And the WIND, oh yes... Mother Nature's Howl.

Recently, while Wife and Son and I were in Culver City there was a really hefty wind-storm. Not a storm just by Los Angeles standards that gusted up to 18mph and threw cigarette ashes all over the back seat of the TT. The kind where, if you were walking home from the bus stop, your legs were being blown into each other and almost tripping you, and you freaked out because normally you can handle that much NightTrain on a 20minute bus ride. Also, you realized that the lights all along the block, up to the Lee SuperLiquor! bodega, were out. HEAVY BLOWIN'. (that oughtta get some more hits to the page)

Power was out for about 3 hours that night. We ordered Italian food from Ugo. It was quality bites. I highly recommend Sun-dried tomatoes and smoked mozzarella on a sammitch. The next day I was driving to work and was on Venice Blvd. A tree had been blown over in the wind, and the branches and leaves and top-half of the trunk were passed out... excuse me... flopped down into the far-left lane. A traffic cone had been placed 50 feet ahead of it to let people know, "YO... we'll get to it!"

The city of Los Angeles has red light cameras all over the place, but not enough to drive revenue from the incredible number of red-light runners (2-per, from my count). A 1-hour rain will flood the streets. The buckling roadways are ground-down and patched-over. Perfectly good comedians are getting shunned for spots at the A-clubs, while horrid hosts with barely 9 minutes of masturmaterial get half-hours on Comedy Central because of their management team. BAD, bad, bad infrastructure.

So that tree, the broken & blocking one, lay there for 2 days before somebody in a city truck came to get it. Sunny weather, clear skies, dry roads. No city utility worker available to clear the roadway. For 2 days.

Last night up on Juanita Drive & 163rd, a tree blew down and knocked power out to Juanita-like areas. The crews were up there this morning getting it handled.

4 weeks ago I had to call the city office in LA about a health inspection. I got a call back TODAY. Thank you, Los Angeles. You proved your point.



Take Me Home

My Blog About My Dad